The times have changed since the fleet business first came about in the 1930's. Technology, economic whirlwinds, and customer needs are ever evolving making room for even more change. Below are 7 milestones have dramatically changed the nature of fleet, and have ultimately impacted the way business is done in the fleet world.

1. Higher Content Fleet Vehicles: In the early days of fleets, companies had a choice of three models: Ford, Chevrolet, or Plymouth. The typical fleet car was the standard model with minimal equipment. The biggest selector deliberations were over the economies of installing a radio or adding air conditioning for vehicles located below the Mason-Dixon Line. The "Plain Jane" fleet car became a historical footnote as OEMs bundled options into packages, allowed free-flow option ordering, and proved that higher-content vehicles sold better in the resale market.

2. Creation of the Open-End Lease: Early lessors offering full maintenance leases were R.A. Company, established by David, Harry, and Nathan Robinson, and Four Wheels, founded by Zollie Frank and Armund Schoen in 1938. Changing conditions in the 1950s led to the development of open-end or finance leasing, which PHH offered in 1951. Fleets wanted the ability to replace units after a 12-month period with off-balance sheet reporting. In 1981, the Swift Dodge vs. IRS court decision legitimized the use of the TRAC clause in an open-end lease.

3. Factory Ordering: Before the advent of OEM fleet departments, companies purchased vehicles from individual dealers. Use of dealer ordering codes by nondealers, such as fleet lessors, allowed factory-direct orders. Another factory innovation was the introduction of fleet previews to provide new-model specifications to facilitate vehicle replacement planning.

4. Drop-Ship/Courtesy Deliveries: In the late 1940s, the concept of volume drop-shipping fleet vehicles was developed. At that time, PHH factory-ordered vehicles delivered to drivers by local dealers. Wheels and McCullagh (acquired by GE) started delivering cars from regional dealers directly to drivers. Ultimately, it became an accepted industry practice to pay a courtesy delivery fee to non-ordering dealers to deliver and prep vehicles.

5. Creation of Fleet Management Services and National Account Program: The first recorded purchase of a fleet management program, other than leasing, was by Gibson Art in 1946. Tire company national account billing started in the early 1950s. PHH and Consolidated Service Corp. (acquired by LeasePlan) started selling tires nationally using centralized billing. Other programs such as maintenance management were not in great demand because gas was cheap and operating costs were manageable. This gradually began to change in response to market demands and new fleet services proliferated such as fuel management, accident management, and personal use reporting.

6. Repeal of the ITC: Prior to the Tax Reform Act of 1986, significant tax benefits prompted companies such as Dart & Kraft, PepsiCo, and Xerox to acquire existing fleet leasing companies. However, as a result of the repeal of the Investment Tax Credit (ITC), many corporate entities sold off their fleet leasing business units. Around this time, GE entered the market as a ready buyer and initiated a series of rapid-fire acquisitions that coalesced the industry into 10 major fleet management companies.

7. Computerization: The fleet industry could not provide its breadth of services without computers. Wheels and PHH installed their first IBM computers in 1959. In the 1990s, fleet quickly shifted to Web-enabled services. Computers gave lessors the capability to evolve into full-service fleet management companies.