If you are not satisfied for any reason during the first 30 days you can return the unit and receive a refund for the hardware and network costs (refund limitation on service portion: to a maximum of $16 if a monthly service plan is purchased or $135 if an annual plan is purchased).
If your FleetLOCATE tracker has been diagnosed as defective over the phone by a technical support team member, you may choose to have FleetLOCATE ship a new one to you immediately. If FleetLOCATE ships you a replacement by the next business day, FleetLOCATE may charge you via credit card that FleetLOCATE accepts or chooses, for the full retail cost of the replacement tracker. When you return your defective tracker to FleetLOCATE, within 30 days after you requested a replacement, FleetLOCATE will credit back the advance charge to your credit card. If you do not want to incurr the advance charge of our replacement tracker, FleetLOCATE will send you a replacement tracker within 10 days after FleetLOCATE receives your defective tracker. This limited warranty is good for 1 year. Discontinuance of service for 90 or more days without renewing service will void this 1 year limited warranty.
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